📄 About Me - Malik Stevenson

👋 Welcome to Malik's Profile

MS

Malik Stevenson

Tier 2–3 IT & Security Support

FedRAMP & Commercial Environments

I provide Tier 2–3 IT and Security support across both FedRAMP-compliant and commercial environments, operating where access, stability, and compliance intersect. I specialize in Identity & Access Management, endpoint administration, and secure user lifecycle operations in regulated systems where uptime and policy alignment matter.

Core Focus:

Okta integrations, group/application assignments, and authentication troubleshooting
User lifecycle management, onboarding, and secure offboarding
Jamf endpoint management across distributed environments
Google Workspace and Microsoft 365 administration
Access control enforcement aligned with FedRAMP requirements
Linux and Windows environment support
Ticket workflow optimization through Remedy and Jira

Environment Scope:

Supported 600+ endpoints across commercial and regulated environments
Maintained ~95% first-call resolution rate
Improved operational consistency through structured documentation and repeatable processes
Streamlined ticket workflows and reduced repeat access-related incidents

I operate in environments where security, reliability, and usability must coexist. I focus on root-cause resolution, process clarity, and scalable support operations.

⭐ IT & Security Support Specialist ⭐ FedRAMP Experienced ⭐ IAM & Endpoint Administration ⭐ B.S. Information Technology ⭐

💼 Work Experience - WordPad

🔐 IT & Security Support Specialist

Armis Feb 2025 – Present

Provide Tier 1–2 IT support, troubleshooting hardware, software, and network issues to minimize end-user downtime
Manage and resolve service requests through ServiceDesk, prioritizing incidents by urgency and impact
Administer Microsoft 365, Okta, and Active Directory — provisioning accounts, managing access control, and ensuring security compliance
Support FedRAMP-compliant IT operations, ensuring adherence to federal security standards and best practices
Document recurring issues and solutions in a knowledge base, improving resolution efficiency
Collaborate with cybersecurity teams to enforce security policies, monitor systems, and mitigate potential threats

🎖️ IT System Administrator

United States Army Nov 2021 – Present

Delivered technical support and system administration across a large-scale, high-demand environment
Reconfigured and upgraded 100+ systems, streamlining imaging processes and reducing deployment time by 20%
Managed and troubleshot Microsoft 365 environments (Exchange, Teams, SharePoint), maintaining 99.9% uptime
Diagnosed and resolved hardware/software issues across 500+ service requests, maintaining a 90% satisfaction rate
Maintained Windows Server environments and Active Directory, ensuring secure access control and regular backups
Created technical documentation and SOPs to drive operational consistency

🎓 Education - Notepad

╔══════════════════════════════════════╗
║         EDUCATION & TRAINING         ║
╠══════════════════════════════════════╣
║                                      ║
║  🎓 B.S. Information Technology      ║
║     Western Governors University     ║
║     Status: Completed ✅              ║
║                                      ║
║  Relevant Coursework:                ║
║  ├── Operating Systems               ║
║  ├── Network Security                ║
║  └── Cloud Computing                 ║
║                                      ║
╚══════════════════════════════════════╝

> Degree unlocked! 🎉
> Knowledge base loaded... ████████ 100%

🛠️ Skills - System Properties

🔑 Identity & Access Management

Okta Active Directory User Lifecycle Access Control

🖥️ Endpoint & OS Administration

Jamf Windows Linux SCCM

☁️ Cloud & Productivity

Microsoft 365 Google Workspace AWS Exchange

🔐 Security & Compliance

FedRAMP Network Security Security Policies Risk Assessment

⌨️ Tools & Ticketing

ServiceDesk Jira Remedy Bash PowerShell

Okta/IAM

Microsoft 365

Active Directory

Jamf/Endpoint

FedRAMP/Security

📬 You've Got Mail! - Contact Malik

📨

You've Got Mail!

To: malikmstevenson@gmail.com

Screen Name: MalikStevenson96

📧 Send Email 💾 GitHub 🤝 LinkedIn

📊 You are visitor #000,482

🗂️ Projects - File Manager

🚧 UNDER CONSTRUCTION 🚧 More Projects Coming Soon!

C:\Users\Malik\Projects\

🌐

Cloud Resume Challenge AWS S3, CloudFront, Route 53, Lambda, DynamoDB Modified: 2026 | Size: Production-Ready

🎯

VetSITREP - Veteran Transition Platform Next.js, Supabase, Stripe, AI-Powered Career Tools Modified: 2026 | Size: Full-Stack App

🤖

Defense Tax AI Chatbot n8n, Claude API, Airtable, Typebot Modified: 2026 | Size: AI Agent

💾

GitHub Portfolio github.com/malii96 Status: Active

📁 Resume - Malik Stevenson (Full Document)

MALIK STEVENSON

IT & Security Support Specialist | IAM & Endpoint Administration | FedRAMP Environments

📧 malikmstevenson@gmail.com 💾 github.com/malii96 🤝 LinkedIn

PROFESSIONAL SUMMARY

IT & Security Support Specialist with experience across FedRAMP-compliant and commercial environments. Specializing in Identity & Access Management, endpoint administration, and secure user lifecycle operations. Proven track record managing enterprise infrastructure, resolving 500+ service requests, and maintaining 99.9% system uptime. B.S. in Information Technology from Western Governors University.

WORK EXPERIENCE

IT & Security Support Specialist Feb 2025 – Present

Armis

Provide Tier 1–2 IT support, troubleshooting hardware, software, and network issues to minimize end-user downtime
Manage and resolve service requests through ServiceDesk, prioritizing incidents by urgency and impact
Administer Microsoft 365, Okta, and Active Directory — provisioning accounts, managing access control, and ensuring security compliance
Support FedRAMP-compliant IT operations, ensuring adherence to federal security standards
Document recurring issues and solutions in a knowledge base, improving resolution efficiency
Collaborate with cybersecurity teams to enforce security policies, monitor systems, and mitigate threats

IT System Administrator Nov 2021 – Present

United States Army

Delivered technical support and system administration across a large-scale, high-demand environment
Reconfigured and upgraded 100+ systems, reducing deployment time by 20%
Managed Microsoft 365 environments (Exchange, Teams, SharePoint), maintaining 99.9% uptime
Resolved 500+ service requests with a 90% satisfaction rate
Maintained Windows Server environments and Active Directory with secure access control
Created technical documentation and SOPs to drive operational consistency

EDUCATION

B.S. Information Technology Completed

Western Governors University

Relevant Coursework: Operating Systems, Network Security, Cloud Computing

TECHNICAL SKILLS

IAM & Access: Okta, Active Directory, User Lifecycle Management, Access Control

Endpoint & OS: Jamf, Windows, Linux, SCCM, Windows Server

Cloud & Productivity: Microsoft 365 (Exchange, Teams, SharePoint), Google Workspace, AWS

Security: FedRAMP Compliance, Network Security, Security Policies, Risk Assessment

Tools & Ticketing: ServiceDesk, Jira, Remedy, Bash, PowerShell

PROJECTS

Cloud Resume Challenge

Built and deployed a resume website on AWS using S3, CloudFront, Route 53, Lambda, and DynamoDB with CI/CD pipeline.

VetSITREP — Veteran Transition Platform

Full-stack Next.js application with Supabase, Stripe payments, and AI-powered career transition tools for veterans.

Defense Tax Partners AI Chatbot

Automated client intake chatbot using n8n workflow engine, Claude API, Airtable CRM, and Typebot interface.